This success story features a full-service investment banking and asset management firm that, through its affiliates, provides a wide range of services, including independent retail brokerage and advisory services, investment banking, institutional sales and trading, equity research, financial planning, market making, tax preparation and insurance to corporations, institutions, high net-worth and retail investors. With over 1,000 advisors, registered reps, traders, sales associates and corporate staff, the bank operates through various subsidiaries.
THE CHALLENGE
The bank needed to standardize their business processes and implement consistent, scalable systems to support their customer relationship management and branch activities. They selected a pilot group of their top branches to drive adoption and ensure success during the initial launch. The bank’s management team established a seven-month plan to stand up enterprise-ready systems to support these goals.
THE SOLUTION
The institution required an enterprise solution that was highly flexible and directly addressed their greatest need to consolidate their business processes and provide much-needed visibility into branch level operations and results. OSI Digital recommended and implemented all of the major functionality natively available on the Salesforce platform to facilitate a smooth and easy transition. Financial Services Cloud, Case Management, Lead Tracking, Householding and robust reporting are all Salesforce native products which were configured and interconnected to provide a seamless experience to the customer. OSI leveraged Dell Boomi for integration needs. Dell Boomi helped move data between the Operational Data Store (ODS) and its partners on a scheduled basis.
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THE RESULT
OSI not only implemented a solution on-time and on-budget but also made suggestions and recommendations that helped save money for the bank over the long-term.
- Guided the bank’s business/IT roadmap, platform selection and license acquisition
- Assisted the institution’s alignment to foundational solutions being enterprise ready providing overall solution integrity with minimal, future IT complexity
- Supported management of the project schedule and overlapping, inter-dependent critical paths
- Completed system design and enablement in alignment with customer’s stated business
- Met their timeline of systems enablement within seven months
