Increase Sales with Intelligent Upsells, Cross-Sells & Guided Recommendations
Retail teams often struggle to consistently recommend the right products at the right time, leading to missed upsell opportunities, inconsistent customer experiences, and lower average order value. Without structured workflows, product relationships, or automated prompts, associates must rely on memory — creating gaps in the sales process and lost revenue. When product catalogs grow more complex and channels multiply, maintaining accurate recommendations becomes even harder, resulting in friction, errors, and abandoned purchases.
SOLUTION MASTER
Configure Relationships. No Code Required.
Solution Master is a user-friendly interface for configuring and managing product and service relationships, as well as their associated workflows — all done manually and without code.
OUR CAPABILITIES
- Easily configure protection or subscription plans to make them available at checkout
- Prompt associates to mention relevant promotions based on the customer’s selected items
- Simplify tax compliance by centrally managing complex regional rules
- Collect handling or recycling fees at checkout with automated fee collection
- Easily set up optional linked products, such as extended warranties or service add-ons
- Save time by copying and reusing existing product or service relationships
PRODUCT-TO-PRODUCT
Automated Upselling. Streamlined Process.
Product-to-Product is a business-focused application that dynamically manages product relationships to enable effective suggestive selling throughout your entire enterprise.
OUR CAPABILITIES
- Suggest complementary products to the item being purchased using the product specifications in the item master
- When a customer buys a necklace from a designer collection, suggest matching earrings from the same line
- When a customer buys a video doorbell, recommend a compatible smart home display
- When a customer buys blue pillows, suggest a blue throw blanket to complete the look
- When a cordless power drill is purchased without a backup battery, tool bag, or drill bit, suggest these items to provide a complete solution
THE BENEFITS
- Accelerate Insights: Convert raw data into meaningful intelligence with powerful analytics and machine learning.
- Unify Your Data: Bring together structured, semi-structured, and unstructured data from multiple sources seamlessly.
- Scale with Confidence: Take advantage of Databricks’ cloud-native architecture to handle enterprise workloads securely and efficiently.
- Optimize Costs & Performance: Reduce cloud storage and processing expenses with Delta Lake’s auto-scaling features.
- Enhance Collaboration & Security: Empower teams to work together effortlessly while maintaining top-tier governance.
DATA-DRIVEN WORKFLOWS
Timely Prompts. Guided Workflows. Complete Sales.
At different stages of the sales process, it’s essential to recommend products, offer services, or collect key information to close the sale. Our workflow application maps and connects each step, ensuring associates are prompted at the right moment for these interactions.
OUR CAPABILITIES
- Recommend complementary products or services
- Capture email addresses to send e-receipts
- Securely capture credit card details for subscription management
- Record customer acceptance of terms and conditions for warranties
- Collect phone numbers and emails for electronic gift cards
- Business users can easily configure new workflows independently—no IT support required!
WHAT OUR CUSTOMERS ARE SAYING
Interested in learning more about our purpose-built Guided Selling solutions for the retail industry?
Access the data sheet for a deeper dive.
